RaidLens IVContact Us / Report a Problem
This is a translation; the Traditional Chinese version prevails in case of discrepancy.
If you have a question or suggestion, or found a recognition error, let us know with the form below. You can also report from the App: ☰ menu in the top corner → 💬 Help & Account → "💬 Contact Us / Report a Problem".
You're also welcome to join our LINE community, where new versions are announced and you can chat with other players.
You can also email raidlens.iv@gmail.com (please use this address for infringement / takedown requests and issues that cannot be reported in the App).
FAQ
How do I start auto-detection?
On the App's home screen, tap "🎯 Start Auto-Detection" → choose "RaidLens IV Detection" → "Start Broadcast", then switch back to the game. A red indicator in the top-left corner means detection is running. To stop, tap the button again, or stop screen broadcasting from Control Center.
Is my screen recorded or uploaded?
No. The screen is only used to recognize text on your phone; images are never stored or uploaded.
Why are several IV combinations shown?
Sometimes the same CP corresponds to more than one IV combination. This is a limitation of every IV tool. After catching it, you can confirm with "Appraise" in the game.
No notification appeared?
Please make sure notifications are allowed in iOS Settings → Notifications → RaidLens IV, and in the App go to the ☰ menu in the top corner → ⚙️ Settings → 🔔 Notifications & Widgets, and set "🎯 Where to show catches" to "🔔 Notification".
How do I delete my account?
In the App: ☰ menu in the top corner → 💬 Help & Account → "🗑️ Delete Account". This permanently deletes all of your data in the cloud. If you cannot open the App, use the form above, choose "Account issue", and include the email address you sign in with. We will handle it within 30 days.
What are the limits of guest mode?
Guests can use the lookup features without signing in, can try auto-detection for a total of 2 hours, and their records are stored only on the phone and do not appear on leaderboards. After signing in, records from the guest period are merged into the account.
How do I get Raid Stars?
After signing in, you earn Raid Stars by catching Pokémon in raid battles, completing daily / weekly missions, checking in, weekly leaderboard rewards, and the sign-up gift. You can also claim them by watching rewarded ads in "Raid Star Missions" (up to a daily limit; members can claim directly without watching ads).
What's the difference between Regular Raid Stars and Ad Raid Stars?
Raid Stars claimed by watching ads (including those members claim directly without watching) are "Ad Raid Stars"; those from other sources are "Regular Raid Stars". Both count toward the weekly leaderboard and both can buy pinning and extra slots, but Ad Raid Stars cannot be used to redeem or draw physical prizes. Since the lottery may award physical prizes, only Regular Raid Stars can be used for it (the ad provider's rules say rewards for watching ads cannot be exchanged for anything of real-world value). When buying add-ons, Ad Raid Stars are deducted first.
How do pinning and extra slots work?
Under "My Posts" in Trading you can buy "📌 Pin Post" (shown at the top of the marketplace for 24 hours, up to 5 posts at a time) and "➕ 2 Extra 'I'm Offering' Slots" ("I'm offering" goes from 3 to 5 Pokémon, for 7 days). A lobby host can tap "📌 Pin This Lobby" (shown at the top of the lobby list until the lobby ends, up to 2 lobbies per raid boss at a time). Prices are as shown in the App, and Raid Stars are not refunded after purchase.